Thank you for choosing Luxe Diamond Gallery. We want you to have the best experience possible, and that includes our return and refund process. Please read our policy carefully.

1. Return Period:

You have up to 100 days from the date of purchase to initiate a return. This gives you ample time to make sure you’re satisfied with your diamond.

2. Eligibility:

To be eligible for a return, your item must be in its original condition including certificates and documentation.

3. Initiate a Return:

To initiate a return, please contact our Customer Care team at +1 360 499 2804 or email us at service@luxediamondgallery.com. Provide your order number and reason for the return.

4. Inspection Process:

Once we receive your returned item, our experts will inspect it to ensure it meets the eligibility criteria. If your item passes inspection, we will process your refund.

5. Refund Process:

Refunds will be issued to the original payment method used during purchase. Please allow up to 6 business days for the refund to reflect in your account. Refunds exclude any shipping or customs duties paid.

6. Non-Refundable Items:

Customized or personalized items, as well as items that have been altered, are not eligible for return.

7. Shipping Costs:

While we offer complimentary worldwide shipping, the cost of return shipping is the responsibility of the customer.

8. Customer Satisfaction:

Your satisfaction is our priority. If you’re dissatisfied with your purchase, please contact us, and we’ll do our best to address your concerns.

9. Contact Us:

For any questions or assistance with returns, please contact our Customer Care team at +1 360 499 2804 or email service@luxediamondgallery.com.

Note: This Return and Refund Policy is effective as of 01-01-2025. Luxe Diamond Gallery reserves the right to modify or update this policy at any time. Please check back periodically for any changes.

At Luxe Diamond Gallery, your confidence in our products is our goal. We’re here to make your experience exceptional.